INFANTCARE DIRECT








Look out for the New Playtex Products launching in January - Playtex Spill Proof Cups with the patented Sipease valve and the exciting new Baby Einstein Feeding range.

About Us Infantcaredirect are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Infantcaredirect Ltd
8, Grange Park
The Broadway
Bourn
Cambridge
CB 7TA

01954 719899

sales@infantcaredirect.co.uk
Making A Purchase Making a purchase could not be easier.

Browse the store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard and Switch. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling All orders are despatched first class if ordered before 3pm.

We cannot accept responsibility for any delay in delivery from the Post Office or non-delivery by the post office.
If you require a product quickly we suggest you opt for first class.
Delivery Schedule We deliver your order right away. If you order by 3pm we will despatch by first class post the same day, however we cannot be responsible for any delay caused by the postal service. International orders are generally received in under 7 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges Vat is included in the product price.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee provided they are returned to us unopened and in resaleable condition.
Reaching Us If you need to contact us please email us using the link on the store page, alternatively, you can call on 01954 719899 (International +44 01954 719899) or fax us on 01954 719890] or write to us
Infantcare direct
[8 Grange Park] [The Broadway] [Bourn] [Cambridge] [CB3 7TA [UK]
Privacy Policy Infantcaredirect do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes
Returns Policy
Returns Procedure and your right of cancellation

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. If a product is faulty or damaged please return to us unused for a full refund.

You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below). Goods can be returned to:-

Infantcare Direct Ltd
8, Grange Park
The Broadway
Bourn
Cambridge
CB23 7TA.


To exercise your right of cancellation, you must give written notice to the us by letter, email or use the contact us page of our website, giving details of the goods ordered and (where appropriate) their delivery.

Notification by phone is not sufficient.

Please remember to quote your order number in all correspondence.

If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the us at your own cost. The goods must be returned to the address shown below in their original state. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

Once you have notified us that you are cancelling the contract, we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods excluding postage (unless goods are faulty or incorrectly sent).

If you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods.



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