INFANTCARE DIRECT LTD

About Us Infantcaredirect are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Infantcaredirect Ltd
8, The Gables
HIlton Road
Fenstanton
Cambridge
Pe28 9qp

0844 686 6600

sales@infantcaredirect.co.uk

Company Number 4947857

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling < DESPATCH INFORMATION

ROYAL MAIL
Order Placed (UK time) Order Despatch Date
Before 3pm Monday to Friday l Same day

After 3pm Monday to Thursday The following day

After 2pm Friday The following Monday

Anytime Saturday and Sunday The following Monday

Bank Holidays The following working day

Estimated First Class Delivery Times (UK)
90% of UK deliveries will arrive the following day, unfortunately the other 10% can take up to three days. If possible allow three days from despatch for arrival.

COURIER

Orders Placed (UK time)

Before 3.30pm Monday to Friday Order despatched the same day

Please note next day does not include a saturday.

We cannot accept responsibility for any delay in delivery from the Post Office or non-delivery by the post office.

If you require a product quickly we suggest you opt for first class or alternatively use the courier service which provides a tracking number.

For orders outside the EU call for a postage quote.
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Delivery Schedule We will process your order right away. If you order by 3pm we will despatch by your chosen postage method the same day, however we cannot be responsible for any delay or loss caused by the postal service.

With courier deliveries you must inform us within two working days if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us you need to contact us please email us using the link on the store page, alternatively, you can call on
0844 686 6600 (International +44 0844 686 6600) 1480 469823 or write to us
Infantcare direct
[8 The Gables] [Hilton Road] [Fenstanton] [Cambridge] [PE28 9QP}]

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Privacy Policy Infantcare direct do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery if the goods are unsatisfactory

Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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